Last updated: June 27, 2026

Privacy Policy

This policy describes how Fateel Tech handles personal data received through the fateel.sa website, forms, requests, and official communications, in line with the Saudi regulations governing data protection, communications, and e-commerce.

1. Introduction

Fateel respects the privacy of its clients, site visitors, and service users. This policy explains the types of data collected, the reasons for their use, the parties who may access them, and the rights of the data subject under Saudi regulations.

2. Company Information

  • Company name: Fateel Tech for Information Technology
  • Commercial registration: 5850137724
  • Tax registration number: 311765862800003
  • Registered business address: Abha, Al-Muruj District, Abu Hurairah Road
  • Website: fateel.sa

3. Scope and Consent

This policy applies to data provided when visiting the site, completing forms, requesting quotations, contracting services, or using support channels. Continued use of the site is considered consent to processing under this policy unless another legal basis applies.

4. Legal Basis for Processing

Data is processed when there is a legitimate reason — such as explicit consent, performance of a contract, compliance with regulatory requirements, or protection of legitimate interests — provided the rights of the data subject are not prejudiced.

5. Information We May Collect

The collected data may include:

  • Identification and contact data: name, email, mobile number, job title, and organization name
  • Request or project data: service description, scope, budget, attachments, and technical notes
  • Billing and contract data: company name, tax number, commercial registration, address, and purchase orders
  • Technical data: IP address, device type, browser, operating system, and pages visited
  • Communication and support content: messages, attachments, and notes via official channels

6. Client and End-User Data

Fateel may receive data relating to the client's own customers, employees, or platform users during project delivery. The client undertakes to obtain the necessary authorizations and consents before providing such data, which is handled only within the agreed scope of work.

7. Purposes of Data Use

Data is used for the following purposes:

  • Responding to inquiries and quotation requests, scheduling meetings, and following up on cooperation
  • Requirements analysis, proposal preparation, contract execution, and service delivery
  • Account management, billing, taxes, collection, and accounting records
  • Providing technical support, maintenance, updates, and operational communication
  • Improving the site, services, and user experience, and measuring performance
  • Protecting the site and systems from abuse, intrusion, and fraud
  • Sending updates about Fateel's services where there is a legitimate interest or consent, with the ability to opt out

8. Cookies and Analytics Tools

The site may use cookies and analytics tools to improve performance and understand usage. These files can be controlled from the browser settings, and disabling them may limit certain features.

9. Data Sharing and Disclosure

Fateel does not sell personal data. Limited data may be shared with providers of hosting, email, communications, analytics, and payment services, or with professional advisers or official authorities where disclosure is legally required.

10. Payments, Billing, and Taxes

When issuing quotations, invoices, or contracts, commercial and tax data — such as the commercial registration, tax number, and client representative information — may be processed to fulfil accounting, tax, and contractual requirements.

11. Information Security

Technical and organizational measures are applied to protect data from unauthorized access, loss, disclosure, and alteration, including access minimization, protective tools, and permission reviews. Nevertheless, we advise against sending sensitive data unrelated to a service request.

12. Data Retention and Deletion

Data is retained for the period necessary to achieve its purpose or to meet contractual, accounting, tax, or regulatory obligations. When no longer needed, it is deleted, anonymized, or archived, unless a regulation or dispute requires longer retention.

13. Data Subject Rights

The individual has the right to request knowledge of, access to, correction, completion, and updating of their personal data, to request its destruction where legally justified, and to withdraw consent. Requests are submitted via the email below, with responses within a reasonable time.

14. Transfers Outside the Kingdom

Some technical services may require making data available to service providers inside or outside the Kingdom. Fateel seeks to apply the regulatory controls and to select providers who implement protection levels appropriate to the nature of the data.

15. Policy Updates

This policy may be updated when services or regulatory requirements change. Updates take effect upon publication, with the "last updated" date revised. For material changes, appropriate means may be used to notify users.

16. Contact Us

To make an inquiry or exercise your data-related rights: